All sales are final, exchanges only, with a maximum of one exchange for each item purchased.  Refunds will only be made if the product you purchase is determined by our staff to be defective.  If you are exchanging an item that is defective or we sent you the wrong item, they must be accompanied with a copy of the purchase invoice. The returned item must arrive at our location within 30 days of the purchase date.  There are no exceptions for an exchange after this time period. Please note you are responsible for shipping costs when returning item(s) to us as well as the cost to re-ship your items. We recommend returning these items with a tracking number as our warehouse needs to confirm receipt of your item before processing your return or exchange. If any item is returned to us in violation of our return policy, we will not credit your return or exchange and you will be responsible for us to ship your items back. Shipping costs are non-refundable.

Returning an item

To return an item, you must first contact us phone or by e-mail. 

Seven Group USA Inc

Make sure to include a copy of your original invoice with a note of the reason of your return.

Lost or Stolen items

We are not responsible for lost or stolen packages. If there is an issue with a missing package, contact us and we will provide proof of delivery.

Incorrect, incomplete addresses or unclaimed items.

You are responsible for the accuracy of your order.  If you provide us with an incorrect address or missing information for a shipping address, such as a condominium address with an apartment number, you will be responsible for the cost of re-shipping the item. In the case that the item purchased had a “Free Shipping” offer and needs to be re-shipped, you will be responsible for the costs of shipping the item again. Should you decide to cancel an order that has been shipped, we reserve the right to refund you the cost, less the cost of shipping, less a re-stocking fee of 20%. We offer no refund of exchanges in health related products. 

International orders
 

For international orders, Seven Group USA Inc accepts payments in the following forms: Visa, Mastercard, Discover, Paypal and American Express. We do not accept bank transfers, checks or money orders on international orders. Additional shipping cost will be billed to you separately, in case they were not originally calculated on the order. Before processing the order, we will verify your name, billing and shipping address with your credit card company. We may also request additional information from you to confirm the legitimacy of your order.